Terms & Conditions

Quote Validity: All estimates and quotations are valid for a period of thirty (30) days after date of quote.

Payment Terms: Net 30 days. Discounted terms may be negotiated. All past due invoices are subject to collection fees. 90 days past an invoice due date a customers account is placed on hold. No new work can be started till the account is brought up to date. Any work brought in during a credit hold may be held until the account is brought current. Once current, all work will resume from that date. Boise Calibration currently accepts:

• customer POs (upon credit approval), cashier’s checks, 

• money orders, 

• Visa or Master Card.

• ACH payments (if approved based on customer record).

Turn Around Time: Boise Calibration does not guarantee turnaround time. However Boise Calibration considers turn around to be an important service metric. Our target is ten (10) business days after date of receipt of equipment on calibrations only. Reasons for calibration delays may include:

• lack of personnel (sickness, holidays, vacations, on-sites), 

• lack of equipment (out for calibration, down for repair, scheduled at an on-site), 

• waiting on technical literature either from the customer or manufacturer, 

• customer is on credit hold and we cannot receive their tools due to unpaid invoices.

• any other extenuating circumstances. 

Calibration may also be delayed due to the Calibration Level selected by the customer.

Calibration: Calibration is defined as a comparison of an unknown to a known. Calibration does not mean adjustment but can include adjustment. Boise Calibration will compare the customer’s “unknown” unit to a Boise Calibration “known” unit and determine if the unit is “in calibration”.

Adjustments: If Boise Calibration finds a unit “In Tolerance”, adjustments are NOT performed. Adjustments are only made for “Out of Tolerance” conditions. There are times when adjustments are not possible due to the nature of the unit.

Rush Service: RUSH service is available. This service requires a calibration fee increase of fifty percent (50%) over standard pricing and places the specific product requested into a “next on bench” status, which means the next available technician will work on that unit, unless pre-empted by other “RUSH” units ahead of it.

Certificate of Calibration: Standard at no charge. Unless otherwise specified by the customer in writing, it will be understood by Boise Calibration that the customer wishes for the calibration interval of their instruments to be expressed on the Certificate of Calibration.

Recording & Reporting Data: Depends on level of service selected by the customer. Boise Calibration does not routinely record data during the calibration process unless the customer has arranged it in advance (see Calibration Levels). There is an additional fee for data.

Calibration Levels: Customers must instruct Boise Calibration as to their required calibration levels based on the current revision of Boise Calibration Calibration Level Confirmation document.

Warranty: BCS provides a ninety (90) day warranty period on the calibration services performed. Warranties may also include repairs (i.e., if Boise Calibration fixes a problem and an additional problem shows up that was not part of the original repair, it is not considered a valid warranty). Returned goods will be evaluated for validity. If warranty is not valid, there will be a re-calibration charge. Calibrations are not warranted. They are valid only at the time of calibration. If Boise Calibration has made an error in procedure or our standard is out of calibration we will re-calibrate your instrument free of charge if returned within 30 calendar days of notification.

Special Requirements Pricing: Customer must call for pricing on special requirements such as signatures, Certificates of Conformance Compliance, other statements, data, etc..

M&TE Responsibility: Boise Calibration assumes full responsibility for the care and protection of our customers’ equipment while in our possession. HOWEVER, BOISE CALIBRATION IS NOT RESPONSIBLE FOR;

1. precision dimensional M&TE submitted for service without a protective case, cover, or enclosure. 

2. damages due to defects in the tool or instrument, 

3. inherent quality challenges in a unit’s material or workmanship, or 

4. damage occurring during shipments to and from BCS. 

Calibration Pricing: Boise Calibration reserves the right to change prices at any time and without prior notice. Our pricing may at times be based upon the accuracy of the information provided by our customers.

Repair Pricing: BCS Calibration requires written approval prior to commencement of any repair. If the customer decides not to have their unit repaired there will be a minimum evaluation charge of either the calibration fee or the current minimum evaluation fee, whichever is less, plus shipping, handling and insurance. Any Unit held for more than sixty (60) days without a written response from the customer will be returned without repair for our current minimum charge fee plus shipping, handling and insurance. Any unit unclaimed after ninety (90) days will be subject to storage fees and transfer of ownership to Boise Calibration.

Cleaning of equipment: Minor cleaning: No charge if no disassembly of any kind is required. Major cleaning: Our current minimum cleaning fee will be assessed if any disassembly of any kind is required. Boise Calibration technicians will track and record their time  based on Boise Calibration current hourly rate, and this amount will be added to the Boise Calibration invoice.

Manuals: Boise Calibration attempts to have many manuals on hand. However, all service manuals are the customer’s responsibility. Boise Calibration will acquire manuals at the customer’s request but the customer is responsible for the cost of acquisition.

17025 Calibration: Boise Calibration DOES NOT provide 17025 accredited certificates unless the client specifically selects the appropriate option on the Calibration Level Confirmation. If an instrument is calibrated and returned to the customer and the customer later finds that the 17025 option was needed on their part, the customer is responsible for paying for the additional calibration.

On-Site Services

Local On-sites: within 40 miles of Boise Calibration.

Long Distance On-sites: greater than 40 mile radius of Boise Calibration.

Mileage (vehicle usage compensation is based on the current Federal Government rate).

Travel Time (technician compensation): Current hourly rate per hour per technician.

Rental Vehicle (if required): Actual cost.

Air Fare: Actual cost.

Per Diem (technician food and sundry reimbursement): Per Federal Government rates for customer location.

Estimates/final billing: Preliminary estimates must never be taken as firm fixed pricing. Final invoice will include actual costs for calibration services rendered, mileage, travel, lodging and per diem.

On-site fee in addition to calibration charges: current hourly rate

On-site Emergency Services: Boise Calibration provides emergency on-site services at the rate of an additional fifty percent (50%) of the standard (quoted) cost. For all non-emergency on-sites BCS must be notified a minimum of two weeks in advance.